Claims Intake First Notice of Loss

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First Notice of Loss

Tell us what happened.

We're sorry you're dealing with this. Take a few minutes and walk us through it - there's no rush. Required fields are marked with *. Leave anything blank you don't know.

01About you

The person filling out this form. (You don't have to be the insured driver.)

Full name *

Relationship to the insured *

Were you the driver involved in the accident? *

Yes No

Phone number of contact *

Email *

Who do you represent? *

Name of passenger *

Which vehicle was the passenger in? *

Insured vehicle Claimant vehicle Unknown

Name of the firm *

Address of the firm *

How are you related to the claim? *

02Snap policyholder

If you don't have the policy number, we'll need the VIN or the insured's driver's license to find it.

Snap policy number format: SWN012345-000

Policyholder name *

I don't have the policy number

No policy number? No problem - please provide the VIN or the insured's driver's license below so we can locate the policy.

Insured vehicle VIN 17 characters

Insured's driver's license #

Driver's license state

03When & where

The basic facts of the accident.

Date of accident *

Time of accident *

State *

Address or nearest intersection *

City *

ZIP code *

Type of incident *

In your own words, describe what happened *

04Police

Were officers called to the scene?

Were police notified? *

Yes No

Police department / Agency

Police report number

Were any citations issued?

Yes No Don't know

Citation details

Who was cited?

Citation / Ticket number

Violation / Charge e.g. failure to yield, following too closely

Additional notes optional

05The insured vehicle

The vehicle covered by the Snap policy.

Year

Make

Model *

Color *

License plate

Plate state

VIN if you have it

Damage to the vehicle *

Impact zone reference

Use the diagram to help describe the damage on the vehicle.

Was the vehicle drivable? *

Yes No

Was it towed? *

Yes No Unknown

Tow facility name

Tow facility phone number

Tow facility address

06Vehicle ownership

Is the insured driver also the registered owner?

Is the insured driver the owner of the vehicle? *

Yes - same person No - different person Unknown

Owner's full name

Owner's phone

Owner's date of birth

Owner's address

Owner's city

Owner's state

Owner's ZIP code

07Insured driver - personal info

The person who was driving the insured vehicle.

Full name *

Date of birth

Phone

Email

Current address

City

State

ZIP code

Driver's license #

License state

08Insured driver injury

Was the insured driver injured? *

No Yes Unknown

Describe the injuries *

Treatment status *

Treatment type *

09Insured vehicle passengers

Anyone else in the insured vehicle at the time of the accident.

Were there any passengers? *

No passengers Yes - add details

10The other vehicle (claimant)

Information about the other driver involved. Skip if there was no other vehicle.

Year

Make

Model *

Color *

License plate

Plate state

VIN if you have it

Damage to their vehicle

Impact zone reference

Use the diagram to help describe the damage on the vehicle.

Was their vehicle drivable?

Yes No Don't know

Was it towed?

Yes No Don't know

Tow facility name

Tow facility phone number

Tow facility address

Is the claimant driver the owner of the other vehicle?

Yes - same person No - different person Unknown

Owner's full name

Owner's phone

Owner's date of birth

Owner's address

Owner's city

Owner's state

Owner's ZIP code

11Claimant driver - personal info

The other driver. Fill in what you know.

Full name

Date of birth

Phone

Driver's license #

Address

City

State

ZIP code

12Claimant driver injury

Was the other driver injured?

No Yes Unknown

Describe the injuries *

Treatment status *

Treatment type *

13Claimant's insurance

If you know who insures the other vehicle.

Insurance company name

Insurance company phone

Insurance company address

Policy number

Claim number if already opened

14Claimant vehicle passengers

Were there passengers in the other vehicle? *

No Yes - add details Don't know

15Property damage (other than vehicles)

Fences, mailboxes, bikes, signs - anything that wasn't a vehicle.

Was any non-vehicle property damaged? *

No Yes

Type of property

Location of damage

Damage description

Property owner name

Property owner phone

Property owner address

Property owner city

Property owner state

Property owner ZIP code

16Witnesses

Anyone who saw what happened. Passengers are not considered witnesses - please add them under the passengers sections (09 and 14) instead.

Were there any witnesses? *

No Yes - add details

17Add photos of the damage and supporting evidence

Adding photos helps us move faster. Include the damage, anything taken at the scene, the police report, and the other driver's insurance card if you have them. They're sent right along with your report.

You can take new photos or pick from your gallery. Tap "Add photos" again for each new photo - they'll keep adding to the list below and are optimized automatically before sending.

Please include each of these views. Tap Add photos above when you're ready.

Front View

Rear View

Passenger Side

Driver Side

Also include these 3 photos:

VIN Number

Odometer

Interior

18Submit your report

Sign and send. We'll be in touch within 24-48 business hours.

Type your full name to sign *

Date defaults to today - change if needed

I attest that the information I have provided is true and complete to the best of my knowledge. I understand this notice will be reviewed by Snap Insurance's claims team and that providing false information may affect my claim.

Sent to claims@snapmga.com